Privacy Policy
This policy explains how Rayenna Oil collects and uses information through its corporate website, contact channels, and compliance-led business enquiry process.
1. Information we collect
We may collect information that you choose to provide when contacting us, including your name, company name, email address, phone number, country, product interest, estimated requirement, and the details of your enquiry.
If discussions progress, we may also receive additional business information relevant to due diligence, documentation, or compliance review.
2. Technical and website usage data
Like most websites, limited technical information may be received automatically when you visit the site, such as IP address, browser type, device information, pages visited, referring source, and the date and time of access.
We use this information to keep the website functioning properly, improve performance, understand general traffic patterns, and support site security.
3. How we use enquiry and contact information
- To respond to your enquiry and continue business communications.
- To understand your product, geography, and commercial requirements.
- To assess whether a proposed discussion or opportunity is suitable for Rayenna Oil.
- To carry out internal compliance, KYC, screening, and risk review where appropriate.
- To maintain business records, protect our operations, and meet legal or regulatory obligations.
4. Communications
If you contact us, we may communicate with you by email, phone, or other business channels to answer questions, request clarifications, or discuss the next steps of a legitimate enquiry.
Rayenna Oil is not a consumer ecommerce platform, and our communications are generally limited to relevant corporate, commercial, or compliance-related follow-up.
5. Sharing of information
We do not sell personal information. We may share information only where it is reasonably necessary for operating the website, handling enquiries, or meeting legal and compliance requirements.
- Website, email, hosting, or form-processing service providers.
- Professional advisers or service providers supporting our operations.
- Authorities or counterparties where disclosure is required by law, contract, sanctions screening, fraud prevention, or compliance review.
6. Third-party services and links
Our website may use third-party tools or links, including a contact form processor and map services. If you interact with those services, their own privacy terms may apply to the information they receive.
We may also link to third-party websites for convenience. We are not responsible for the content or privacy practices of external sites.
7. Retention
We retain enquiry and related business information for as long as reasonably necessary to manage communications, evaluate opportunities, maintain business records, and comply with applicable legal, tax, accounting, or compliance obligations.
8. Security
We use reasonable administrative and technical measures to protect information handled through our website and business communications. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your choices
If you would like to update the information you shared with us, request a correction, or ask us to review a privacy concern, please contact sales@rayennaoil.com. We will review reasonable requests in line with applicable obligations and business requirements.
10. Contact us
Privacy-related questions can be sent to sales@rayennaoil.com or addressed to Rayenna Oil, No. 3329/52, Ray Bhavan, NH Bypass, Thykoodam, Vyttila, Ernakulam, Kerala, India - 682019.